FAQ

SHIPPING QUESTIONS

How long will it take to ship my order?
Most items are shipped within 2-3 business days, not including weekends or holidays.

Where does my order ship from?
All orders ship from our headquarters in Kitchener, Ontario, Canada.

How much does shipping cost?
We are pleased to offer flat rate shipping worldwide. Shipping upgrades are available at checkout.
Canada standard/untracked: FREE
Canada tracked: varies depending on location (typically $10-$17 CAD)
US standard: FREE
US express/courier: $26 CAD
Outside of North America: $9 CAD

How long does shipping take?
Actual shipping time can vary based on time of year and shipping carriers used. In general, shipments typically arrive to the following countries within these time frames:
Canada standard/untracked: 3-15 business days
Canada tracked: 3-10 business days
US standard: 1-2 weeks
US express/courier: 1-3 days
Airmail outside of North America: 2-6 weeks

Will I have to pay customs or import fees?
If you are outside of North America, then maybe. Buyers are responsible for any customs and import taxes that may apply. Please note that these additional charges are out of our shop's control. We not responsible for delays due to customs.

 

GENERAL QUESTIONS

Do you offer wholesale?
Wholesale will be available in early 2021! Contact us at wholesale[at]adastraboutique.com to be added to our wholesale insider's list, and be the first to know any wholesale details.

What is the material of the jewellery pieces?
All items are made of solid stainless steel; the gold and rose gold pieces are vacuum plated over top of the steel. Stainless steel is hypoallergenic for most people and it will not tarnish or rust.

How should I care for my jewellery pieces?
Over time these pieces can become dull especially with repeated exposure to moisture, harsh chemicals, and lotions/oils. Try to keep your items dry and free from chemicals and lotions as much as possible.

Always store your clean, dry jewellery in an airtight bag like the one provided. You can gently clean dull pieces with warm, soapy water (rinse thoroughly!) and buff with a soft cloth.

 

If you have any other questions, please contact us at hello[at]adastraboutique.com and we'd be happy to chat!