FAQ
SHIPPING
How long will it take to ship my order?
Most orders ship in 2-4 business days, not including weekends and holidays.
Where does my order ship from?
All orders ship from our headquarters in Kitchener, Ontario, Canada.
How much does shipping cost?
We are pleased to offer shipping within Canada and to the United States. We currently only ship wholesale orders outside of North America.
Standard shipping is always FREE for orders over $50 CAD!
Canada standard/untracked: $4 CAD
Canada tracked: $15 CAD
Canada express: $19 CAD
US standard: $7 CAD
US DHL courier: $35 CAD
How long does shipping take?
Actual shipping time can vary based on time of year and shipping carriers used. In general, shipments typically arrive within these time frames:
Canada standard/untracked: 4-20 business days
Canada tracked: 3-10 business days
Canada express: 1-5 business days to most places
US standard: 1-2 weeks
US express/courier: 2-4 business days
Will I have to pay customs or import fees?
Canadians never will need to worry about extra fees. Buyers in the US shouldn't have to pay any customs/import fees as long as your order total is under $800 but we recommend you confirm this in case any regulations change.
REFUNDS & EXCHANGES
What is your refund/exchange policy?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@adastraboutique.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
GENERAL
Do you offer wholesale?
Yes! We have partnered with Faire for our wholesale line.
Join Faire today to shop our line and get net 60 terms, $100 off, and 1 year of free shipping (new Faire retailers only):
https://adastraboutique.faire.com/user/sign-up
We also would love to be a part of your school or community group's fundraising initiatives. Send us an email at hello@adastraboutique.com if you'd like to purchase our items at a discount to sell as a fundraiser!
What is the material of the jewellery pieces?
Most items are made of solid stainless steel; the gold and rose gold pieces are vacuum plated over top of the steel. Stainless steel is hypoallergenic for most people and it will not tarnish or rust.
How should I care for my jewellery pieces?
Over time these pieces can become dull especially with repeated exposure to moisture, harsh chemicals, and lotions/oils. Try to keep your items dry and free from chemicals and lotions as much as possible.
If you have any other questions, please contact us at hello@adastraboutique.com and we'd be happy to chat!