FAQ

SHIPPING

How long will it take to ship my order?
Most items are shipped within 2-3 business days, not including weekends or holidays.

Where does my order ship from?
All orders ship from our headquarters in Kitchener, Ontario, Canada.

How much does shipping cost?
We are pleased to offer shipping within Canada and to the United States. Shipping charges are based on your total order value. If you live outside of North America, you can place an order via our Etsy shop.

Orders totalling $60+ CAD ship for FREE!

Canada standard/untracked: $4 CAD
Canada tracked: varies depending on location (typically $11-$18 CAD)
US standard: $8 CAD
US express/courier: $30 CAD

How long does shipping take?
Actual shipping time can vary based on time of year and shipping carriers used. In general, shipments typically arrive to the following countries within these time frames:
Canada standard/untracked: 3-15 business days
Canada tracked: 3-10 business days
US standard: 1-2 weeks
US express/courier: 1-3 days

Please note: due to COVID, carries are taking longer to deliver items. Please expect delays especially during busy shopping times of the year.

Will I have to pay customs or import fees?
Canadians never will need to worry about extra fees. Buyers in the US shouldn't have to pay any customs/import fees as long as your order total is under $800 but we recommend you confirm this in case any regulations change.

REFUNDS & EXCHANGES

What is your refund/exchange policy?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@adastraboutique.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

GENERAL

Do you offer wholesale?
Yes! Contact us at hello[at]adastraboutique.com and let us know a bit about you and your business.

We also would love to be a part of your school or community group's fundraising initiatives. Send us an email if you'd like to purchase our items wholesale to sell as a fundraiser!

What is the material of the jewellery pieces?
All items are made of solid stainless steel; the gold and rose gold pieces are vacuum plated over top of the steel. Stainless steel is hypoallergenic for most people and it will not tarnish or rust.

How should I care for my jewellery pieces?
Over time these pieces can become dull especially with repeated exposure to moisture, harsh chemicals, and lotions/oils. Try to keep your items dry and free from chemicals and lotions as much as possible.

Always store your clean, dry jewellery in an airtight bag like the one provided. You can gently clean dull pieces with warm, soapy water (rinse thoroughly!) and buff with a soft cloth.

 

If you have any other questions, please contact us at hello[at]adastraboutique.com and we'd be happy to chat!